Flights froze during the holiday season as Southwest Airlines blames IT breakdown for leaving thousands stranded in airports.
Southwest’s crew schedulers frantically tried to match available crew with flight-ready aircraft. However, the Federal Aviation Administration strictly regulates when staff can work.
As a result, crew schedulers had to reorganize flights manually. Watterson added that manual scheduling made it harder to adjust to potential delays. “So, we spent multiple days where we kind of got close to finishing the problem, and then it had to be reset.” He told CNN its operations had not changed significantly since the 1990s. The problems lie in its “phones, computers, processing power, and its programs.”
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