Are you happy with your rail service? Commuters on Southeastern aren't happy after some services were withdrawn and there were incidents of overcrowding.
London Bridge station has sometimes become a bottleneckDirect trains to Charing Cross have been reinstated on the Bexleyheath line from Monday, Southeastern said.
In an open letter, Michael Roberts, chief executive of London TravelWatch, said: "When we met, we also discussed two other related issues which have been causes of concern in recent months: incidents which cause disruption to services, and crowd management at London Bridge, particularly at times of disruption.
"Although it was good to hear that performance had improved since January, we noted your recognition that at the time there were still too many disruptive incidents, particularly those arising from infrastructure and fleet failure as well as trespass." Scott Brightwell, operations and safety director at Southeastern said: "Southeastern strives to be a reliable and punctual railway, and as we reflect on this survey we are pleased cancellation levels have just recorded the lowest level in 6 years at 1.1% compared to the industry average of 3.1%.
"Punctuality continues to improve with 73% of our trains stopping at each station within 59 seconds of the time they were meant to."
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