When banking customers get fed up with their banks, they let it be known.
Capitec Bank is at risk of losing customers – and if customers make good on their threats to close their accounts and leave, banks like Discovery Bank stand to be the biggest winners.The index is based on over 4 million consumer social media posts about South African banks from 1 September 2021 to 31 August 2022. DataEQ then analysed posts for sentiment and conversation themes.
The net score – derived by subtracting the acquisition intent from cancellation intent – indicates how likely a bank will see customers leaving or entering their business . These direct comparisons give an indication of where banking customers would head if they left their current bank. Overall, FNB looks to be the biggest gainer should banking customers make good on threats to leave, drawing customers from Captec, Standard Bank, Nedbank and TymeBank.
“Digital downtime was a major obstacle in this regard, impacting the industry negatively and eroding consumer confidence in banks. Often linked to this was a rising concern around digital security amid increased accusations of account irregularities and reports of fraud,” the group said.
United States Latest News, United States Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Goodbye TV licence — South Africans ditching SABCThe SABC’s outlook for the 2022/23 financial year is looking grim, and it says its declining audience and failure to collect TV licence fees are to blame.
Read more »
Govt 'working hard to end looting' of resources meant for South Africans - Ramaphosa | The Citizen'The fight against corruption is ongoing' – President Cyril Ramaphosa's mission to end looting and corruption continues as he highlights key areas of change. Read more here: CyrilRamaphosa PhalaPhalaFarmGate
Read more »
October shows South Africans took home a better salary | The Citizen💰South Africans took home a better salary in October, despite load shedding, strike action & the hiked repo rate 💸 Find out more here: loadshedding reporate costofliving economy
Read more »
South Africans increasingly worried about personal finances | The CitizenSouth Africans are increasingly concerned about their personal finances and the direction of the economy, with their worries now eclipsing that of Covid. 💵
Read more »
I might be a young-looking 40, but don’t ‘wengane yami’ meOur fixation with age is never more apparent than among black South Africans, writes NdumisoNgcobo
Read more »
'I am not interested in politics' Gift of the Givers Dr Sooliman's response on running for presidentThousands of South Africans are urging the founder of Gift of the Givers, Dr Imtiaz Sooliman, to consider running for president of South Africa.
Read more »