Sonos is undergoing a major leadership shakeup following criticism over its new mobile app. CEO Patrick Spence has stepped down, replaced by board member Tom Conrad. Chief Product Officer Maxime Bouvat-Merlin and Chief Commercial Officer Deirdre Findlay are also leaving the company. These changes come as Sonos attempts to address the fallout from the buggy app launch and regain customer trust.
This week is quickly becoming a sea change moment for Sonos as the company looks to undo the damage done to its reputation since last May. It all began on Monday with the departure of CEO Patrick Spence, who was replaced by board member Tom Conrad. Then came news that chief product officer Maxime Bouvat-Merlin would also be leaving the company — another indication that Sonos is serious about correcting course and taking accountability for its new app woes.
” --- Do you know more about what went wrong at Sonos under Patrick Spence? In my time at The Verge, I’ve covered Sonos more comprehensively than any other company. Yes, that includes a long list of product leaks, but I’m far more interested in shining a light on all the frustrations caused by the new app — both for customers and staff — and the bad decisions that led Sonos off the tracks. Those choices have had repercussions for ordinary employees who gave their best to the brand.
SONOS CEO Leadership App Issues Company Overhaul
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