An ambulance service is relying on some former staff returning to work on zero-hour contracts.
Local Democracy Reporting Service
The South West Ambulance Service NHS Foundation Trust has been struggling to respond to 999 calls swiftly over the last few years. Response times in Somerset have lengthened over the last 18 months as a result of the long-term effects of the coronavirus pandemic and pressures on acute services during the winter.
"I was in a road accident last year and was helped by paramedics. Some of them were temporary workers or were hired privately - they said it seemed more beneficial than being employed by the NHS."
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