Two days after a massive outage threw Rogers customers across the country offline, some are still reporting lost or poor connection issues even as the company says nearly the entire network is back online.
Staffieri also blamed the network failure on a maintenance update, which caused some routers in the system to shut down.But as the issues continued Saturday, some customers continued to be stranded, including some older Canadians.
Adams said the phone lines remained down Saturday, with no way to contact family or 911, and at least five people were unable to get their prescription medications. "Went to the bank and was told nothing they could do to help even though they had Bell internet, but Interac itself was down," Ayad said in an email to CTVNews.ca on Saturday.Rogers says it will automatically credit customers to make up for the lost service.
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