You may not realize that your car, just like your phone, needs updating or it could break down. But some consumers say they are not receiving critical software upgrade notices.
One local woman said she now has to pay thousands of dollars to fix her engine because she didn't get an upgrade notice."We can't drive it anywhere. I can't sell it, I wouldn't, you know; no dealer's going to take it. I'd have to junk it if it's not fixed. The engine is ready to go," she said.
She said after calling the manufacturer, Kia emailed her a software update letter dated July 26, 2018.That letter also incorrectly said she had a Kia Sorento, not a Kia Optima., giving customers 90 days to get the software update on several Kia models to then qualify for an extended warranty on engines.In a statement Kia told the I-Team that it sent Wetzel two notices in August 2018 and June 2019, via first class mail.
Michael Brooks of the Center for Auto Safety said his consumer watchdog group has also received about a dozen similar complaints. However, Kia said it does send update notices first class mail and added that it is "very proactive in owner outreach on all issues." Kia said Wetzel's "engine repair is not covered under warranty or any other provision" because that software update was not done in time.
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