MELAKA: The Melaka Association of Hotels (MAH) has acknowledged that there are cases of guests seeking refunds on their bookings after allegedly seeing “ghostly figures” in their rooms.
MAH's Melaka chapter exco member Sazali Sabri said some hotels here have to face such issues when guests demand refunds after claiming that they came across something supernatural and unexpected while staying there."Some of the guests who booked rooms for more than a day came up with such excuses when they managed to get accommodations closer to tourism icons within the city centre," he said on Saturday .
He was commenting on cases where some guests were disappointed when they couldn’t get a refund from the hotel management over claims of eerie encounters. He said the matter of refunding would depend on the discretion of the hotel management for such cases. Sazali said the guests should also understand the predicaments faced by hotels when bookings are made for more than a day.
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