Some Airlines Avoid Twitter, Putting a Popular Travel Hack at Risk

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Some Airlines Avoid Twitter, Putting a Popular Travel Hack at Risk
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Are the days of getting airline customer-service help on Twitter numbered? Fliers are watching after a handful of major airlines have stopped providing customer help via Twitter

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For non-personal use or to order multiple copies, please contact Dow Jones Reprints at 1-800-843-0008 or visit www.djreprints.com.The social-media platform saved frustrated fliers hours last summer as a customer-service workaround; Air France, KLM have pulled back

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