There are so many ways to communicate at work that our communication is breaking down. “It’s, like, ‘Are we on Zoom? Are we on Teams? Did I respond to that? Did I say it right?’”
found that communication misfires have helped to make some work relationships less pleasant and collegial. Among 357 professionals surveyed in recent weeks, nearly half said that remote work made it easier for colleagues to get away with rude behavior such as interrupting on calls and not returning emails.potential to clash“These tools that are meant to make communication easier have a dark side,” says Michele Simon, a Los Angeles-based lawyer specializing in workplace trauma.
Michelle Sooknanan says that at her previous job as a sales manager for a Florida food manufacturer, her boss would often call her impromptu via video as she worked from her home office in Portsmouth, N.H. She says she found the unscheduled calls to her desktop computer stressful and asked that, outside of scheduled calls with the team, she be contacted only by email or instant message. Her manager emailed a couple of days later that her request couldn’t be accommodated, and that video would sometimes be necessary.
Ms. Sooknanan says the tension contributed to her eventual departure. The company didn’t respond to requests for comment.
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