Slack asks investors to trust that outage costs were a 'one-time' issue

Outages present a significant risk for business tech companies like Slack that sell online services, rather than software that administrators install on servers in their own data centers. As customers continue to adopt these cloud services, the consequences of outages could become larger.

Slack said on Wednesday that its fiscal second quarter revenue of $145 million was hurt by $8.2 million in credits to customers for service-level disruptions. In other words, revenue could have been 5% higher if not for the problems.

Even if the outages continue, the revenue crunch should be less pronounced going forward, as Slack has changed its policies on credits. Slack's CEO, Stewart Butterfield, reiterated that the company is more generous to customers than its big competitors.or Microsoft or any of our peers in the industry, we wouldn't have paid out anything because we would have hit the three nines they're committed to," he said.

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