Benjamin Tsang shares e-mail etiquette tips based on seven years of sending and receiving e–mails as a laboratory manager-turned graduate student.
Making yourself seen over e-mail can be a challenging task. But being concise and providing deadlines can help.We have all received e-mails that we’d wished were shorter, simpler and more actionable. Likewise, we have all probably sent ones that we immediately wished we could unsend because we missed an important detail, made it too complex or it wasn’t clear enough.
2. Include actionable words. This is especially important if you’re asking for help, clarification or something that requires a reply. You could have encountered situations where you’ve sent an e-mail expecting a reply, but do not receive one. If I’m sending an experimental plan to my supervisor, I’ll include clear statements on what I’d like. For example:of this proposal, along with general commentary for the plan itself.
3. Give deadlines when applicable and explain why you need something back by then. We have all been in a situation where we anxiously wait for a reply. To avoid ambiguity on how urgent an e-mail is, it helps to calm the nerves by providing deadlines for your request. For example:of this proposal, along with general commentary for the plan itself. The deadline to submit this proposal to the committee is 25 November.By doing this, you give the recipient clear deadlines to work with.
5. Keep everything in one e-mail. E-mails are often reserved for formal or important information. This means that if you get into a habit of e-mailing repeatedly to add information, your messages will lose salience. A simple and effective way to avoid sending three e-mails in two minutes with extra information is to read over your e-mail in full before sending it.
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