More often than not, dispatchers working at the American Airlines Center sporting venue get calls from confused customers trying to reach the airline. The...
Since the sporting arena opened in 2001, employees say they’ve been fielding calls from American Airlines customers.
Dispatchers say the airline’s customers will ask voice assistants like Siri and Alexa to “call American Airlines,” but will then be falsely directed to the center. But even before voice assistants, customers have gotten the number confused through misleading search engines since 2001. “They just kind of rattle off everything that they need,” Bailey said. “Once they take a breath, then you can … butt in and say, ‘this is not American Airlines.’”Bailey and Bradshaw keep the airline’s 1-800 number memorized, both the English line and the Spanish line, in order to redirect misplaced callers.
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