Singapore IT glitch - 357 recovered Covid-19 patients wrongly told they are infected again

SINGAPORE (The Straits Times/ANN): Some 357 patients who had previously been diagnosed with Covid-19 received an SMS message wrongly sent by the Ministry of Health (MOH) last Saturday (May 16) informing them that they had once again tested positive.

The ministry said this was caused by an IT system testing glitch during its efforts to increase the system's efficiency. It sent a follow-up message to all recipients within three hours, clarifying the mistake and apologising for the inconvenience and anxiety caused.The ministry was referring to screenshots of the erroneous messages posted in a CNA report.

The MOH Office for Healthcare Transformation launched a system called iConnect.Covid earlier this month that automatically sends SMS notifications of negative test results to patients from six polyclinics. The system will also automatically alert healthcare institutions when patients test positive, so that they can then call the patients to arrange transport to take them to healthcare facilities. - The Straits Times/Asia News Network

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