An Ohio woman was shocked when what was meant to be a routine order for a few hundred dollars of groceries from Kroger turned into a nearly $2,800 bill.
stopped responding before she was notified by the bank about the charge to her account and she reached out to Kroger’s customer service team to cancel the erroneous grocery order.
BUD LIGHT’S ‘UNFORESEEN ERROR’ MAKES ENTICING CASE FOR BUSINESS SCHOOLS, ‘SHARK TANK’ STAR KEVIN O’LEARY SAYS "After trying for an hour, trying to get in touch with someone, they were finally able to get in touch with Instacart to cancel the order because they never canceled the order as the shopper originally told me," McCormick said to WCPO.
Kroger said in a statement to FOX Business, "We understand a customer was overcharged for an order placed on August 9, 2023. We rectified the incident as soon as it was brought to our attention with an expedited refund to the customer’s original form of payment and a gift card to apologize for the inconvenience."Instacart told FOX Business that it works closely with partners like Kroger to ensure customers have the best shopping and delivery experience possible.
The company added that its shoppers – independent contractors who pick up orders for customers – must undergo a background check that includes a search of state and county criminal records, checks against the federal registry and sex offender registry, the national criminal database and global watch list, plus a Social Security Number trace.McCormick told WCPO that Kroger initially offered her a $20 gift card as compensation for the incident, which the company later upped to $250.
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Ohio woman stunned by nearly $2,800 Kroger app grocery billThe mother said an order for $282 in groceries turned into her being charged $2,783.25 for a list of groceries she said she did not order and never received.
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Ohio woman stunned by nearly $2,800 Kroger app grocery billThe mother said an order for $282 in groceries turned into her being charged $2,783.25 for a list of groceries she said she did not order and never received.
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