A 37-year-old Singaporean man purchased a 256GB iPhone 14 Pro Max on Shopee, but when the package arrived, the box itself did not even contain the device he ordered.
According to the customer, he would typically purchase Apple products directly from authorised retailers. However, he made the decision to purchase the iPhone 14 Pro Max from a Shopee seller because the platform offered him a SGD 8 voucher and cashback. He also made his decision because the phone had been sold out in many retail outlets he had visited.
After finding out that the package didn’t contain the iPhone, the victim also deciphered that the tape used to seal the box “had been torn off before being reapplied on its exterior”. It’s suspected that someone may have tampered with the package. “As a platform that claims to pay back double if the item received was not as advertised, Shopee should have provided its customers with stronger guarantees,” said the victim.
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