Air Canada said it’s looking into how crew members could have disembarked from a plane without noticing a sleeping passenger who was left behind.
The airline was responding to an incident involving a woman who described waking up “all alone” on a “cold dark” aircraft after a flight to Toronto earlier this month.
The airline confirmed the incident took place but declined to comment on its disembarking procedures or how the passenger may have been overlooked. Adams wrote that after she woke up, she called Noel-Dale to try to explain what happened, but her phone died and she couldn’t charge it because power to the plane was off. She said she was “full on panicking” by the time she found the “walky talky thingys in the cockpit,” which also didn’t work.
The passenger wrote that Air Canada personnel asked if she was OK and whether she would like a limo and hotel, but she declined the offer. She said airline representatives apologized and said they would investigate.
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