A personal touch can go a long way toward making your customers happy.
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Say hello. Smile. Regardless of how busy you are, eye contact and a smile with a possible “I’ll be right with you” make all the difference in the world. People are choosing where to spend their money and will leave an establishment if they feel invisible. For online, if it takes too many hoops to get what they want or need, or there’s a chatbot that sends them in circles, they will not spend their money with you.
Make a habit of responding to customer feedback and incorporating their suggestions into your business practices. Create a welcoming and inviting atmosphere in your store or office to make customers feel comfortable and appreciated. Also, show appreciation for your customers by offering personalized discounts or rewards based on their preferences and purchases.
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