No employee left behind Sponsored by servicenow
reports companies that prioritize customer experience also realize gains of up to 20% in employee engagement.
It can also mean interviewing employees, running proofs of concept, and testing new tools or portals on small groups from around the company. That’s what Deloitte did when it built a digital briefcase atop the—a one-stop-shop that includes everything an employee would need from onboarding through retirement.
The point isn’t necessarily to reach your initial ideal. Instead, it’s to challenge existing ways of thinking and ask, “Why is that how we do things?” and “Is there a better way?” Sometimes, you’ll realize that the reality of what you can deliver is actually far better than you thought. Other times, you’ll simply hone in on a few non-negotiable attributes or capabilities.
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