Sephora plans on paying all store employees their base pay for scheduled shifts, and employees enrolled in health and wellness benefits will continue to receive coverage.
Sephora has decided to temporarily shutter all of its United States and Canada locations until April 3 to limit the spread of COVID-19.
In the meantime, Sephora will be offering free shipping to online shoppers through April 3rd using the code. The retailer is also extending its current return policy to accept items within 60 days of purchase, as opposed to the usual 30. Rougeot also encourages shoppers to continue to connect online with the beauty community and its customer service team until stores reopen.
"Hygiene standards for our people, store environment, products, and tools are and will always be our top priority," Rougeot says."However, as the situation continues to evolve in North America, we have taken additional actions to ensure our entire organization is here to serve you in the safest way possible."
The new safety guidelines include: regularly disinfecting high-touch areas including workstations, product displays, and hygiene stations with a hospital-grade cleaner; making hand sanitizer more accessible for clients and employees; increasing weekly deep cleanings of stores and distribution facilities; offering full and hourly employees paid time off if they're sick; and forming a command center in the San Francisco and Toronto offices with representatives from various business units to...
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