Senior Systems Engineer – Level 3(Remote/WFH/US Hours – 3pm-11pm/4pm-12am) One of our clients is a leading technology consulting and services firm providing the business community with managed infrastructure, cloud services, 24×7 helpdesk, custom application development, social media and software solution, services. For over 15 years, they have been providing services to clients within the New […]
One of our clients is a leading technology consulting and services firm providing the business community with managed infrastructure, cloud services, 24×7 helpdesk, custom application development, social media and software solution, services. For over 15 years, they have been providing services to clients within the New York/Tri-State area.
Our client is an MSP, looking for a Senior Systems Engineer to join their growing team on a full-time basis. This is a senior-level position suitable for someone with 5+ years of experience in a similar role in the MSP industry. They are looking for people who are passionate about technology and love making customers happy.Provide Level III remote and onsite support for the customer base including support of desktops, servers, network devices and cloud services.
Create and update documentation of customer and business support systems. Documentation includes customer setup guides, client configurations and network diagrams. Perform remote and onsite project work such as: client onboarding, office build outs, server and network installations/upgrades, workstation setups and migrations.7+ years of experience providing outstanding customer service via phone, email, and in person in a technical support/senior role.
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