• Provides 1st and 2nd level IT support to the organisation by applying a Customer First culture, monitoring and resolving escalations and critical incidents and identifying areas creating tension, which can impact the interpersonal dynamics between service desk technicians and customers• Co-ordinates and assists with the preparation of reports and measurements on the services provided […]
Installing and configuring computer hardware, software, systems, networks, printers, and scanners.Provide input into and assist with development of policies for approval by Manager. and keep IT Support policies up to date.Providing technical support across the organisation .Repairing and replacing equipment, as necessary.
Assist in obtaining pricing for hardware and software, either for internal use or for tenders and insurance. Provide exceptional client service to all organisational recipients of mobile telephonic hardware facilitiesFollow up customer-satisfaction issues and user-feedback responses. review any negative feedback or concerns clients have raised as a part of the post-ticket satisfaction survey.Coach IT Service Desk staff on customer-service skills as well as technical issues.
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SENIOR IT SERVICE DESK TECHNICIAN• Provides 1st and 2nd level IT support to the organisation by applying a Customer First culture, monitoring and resolving escalations and critical incidents and identifying areas creating tension, which can impact the interpersonal dynamics between service desk technicians and customers• Co-ordinates and assists with the preparation of reports and measurements on the services provided […]
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IT Support Technician - IT-OnlineLeading and well known medical supplier based in Modderfontein / Greenstone area requires an experienced IT Support Technician for hardware and software support for 300 Users. A+ / N+ or equivalent but experience is more critical, especially up to SERVER LEVEL.Matric and A+ / N+ or equivalent qualification Valid code 08 driver’s license and own […]
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IT Support Technician - Gauteng Johannesburg NorthLeading and well known medical supplier based in Modderfontein / Greenstone area requires an experienced IT Support Technician for hardware and software support for 300 Users. A+ / N+ or equivalent but experience is more critical, especially up to SERVER LEVEL.Matric and A+ / N+ or equivalent qualification Valid code 08 driver’s license and own […]
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RAN Technician - IT-OnlineDuties & Responsibilities Maintain the sites as specified by the Customer- according to schedule 2.21 Scope of Work and any instructions/standards provided. Meet the daily/weekly/monthly Target per County/Region as required. Technician must ensure Tools, Vehicles, Test Equipment, Laptops, Cellphones are looked after and checked for condition and ensure all of these are safe for use […]
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IT Support Technician - IT-OnlineENVIRONMENT: DELIVER remote helpdesk application and desktop support while also ensuring onsite end-user, application and infrastructure support as the next IT Support Technician sought by a provider of cutting-edge Managed IT Services. The ideal candidate will require a suitable IT qualification or relevant work experience with an A+ / N+ or other suitable Certification. You […]
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RAN Technician - Gauteng JohannesburgDuties & Responsibilities Maintain the sites as specified by the Customer- according to schedule 2.21 Scope of Work and any instructions/standards provided. Meet the daily/weekly/monthly Target per County/Region as required. Technician must ensure Tools, Vehicles, Test Equipment, Laptops, Cellphones are looked after and checked for condition and ensure all of these are safe for use […]
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