The Senate on Wednesday began its public inquiry into the barrage of passenger complaints against budget carrier Cebu Pacific. | BPinlacINQ
According to Binay, the probe aims to enjoin the Department of Tourism and Civil Aeronautics Board to address the affected passengers’ concerns and come up with measures to compensate them.
“There were complaints that travelers were offloaded by Cebu Pacific, without any verifiable cause or valid reason, due to the airline’s overbooking,”She also cited customers’ complaints of being charged multiple times during the airline’s Super Pass sale due to errors in its website.
Noting the high volume of passenger complaints, Binay lamented the state of traveling in the country which “has become incredibly frustrating.”“It is no longer a pleasant experience.
Cebu Pacific had welcomed the move to conduct the investigation, noting that this would give them a “venue to put into perspective certain reports relating to passenger experience and the measures that we’ve put in place in support of our passengers.” “As the airline industry recovers and grows its operations, we aim to work closely with our lawmakers so that the industry can contribute its share to the overall effort in accelerating tourism and economic growth,” it said in a statement released earlier.
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