Retailers like Walmart, Kroger and Dollar General are pilot testing stores that only offer self-checkout.
- Despite the fact that both consumers and retailers aren’t always happy with self-checkout, it’s a trend that is here to stay.
Retail analysts say COVID-19 hastened the growth of self-checkout as customers avoided interactions with cashiers. The labor shortage is also responsible for its rise. Of shoppers surveyed last year, 67% said they had issues with self-checkout. The service now accounts for 29% of grocery sales. For retailers, self-checkout hasn’t saved as much money as anticipated, with the increase in losses due to error or theft.Retail trends indicate – like it or not – scanning and bagging your own purchases is here to stay and likely to become even more common.
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