Lisa Johnson and her son Harrison and his 10-year-old were left in tears during their weekend break.
A heartbroken mum and her son have been left 'traumatised' after their Haven Holidays apartment flooded - with water gushing from the light fittings 'like a fountain'.
Lisa says she banged at the door of the lodging upstairs but was forced to run to reception with the kids when nobody answered. The mum claims a plumber found a burst water pipe while an electrician simply removed the light fittings and told her to 'wait for the water to dry'. Lisa, from Whitehaven, Cumbria, said: "When I heard the water and went into the bathroom, I saw that it was pouring through into the apartment. It was coming from the ceiling lights and the extractor fan like a fountain and the floor was puddling with water. The water was tucking underneath the walls and was coming into the kitchen.
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"I had to run up to reception for more towels because I had no way to stop the water from going further. Someone from maintenance came down and saw I was by myself. He said he'd go back to reception and see what's going on but he never came back. Nobody came to see me or console me or help me . Lisa said: "The general disrepair of the dated apartment it wasn't a great experience overall. If it had happened earlier in the week we would've left but I tried to make the best of a bad situation on our last night. As much as the holiday has been refunded I feel there has been no compensation for the trauma or for the two days I was left to sort the apartment when it wasn't my fault.
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