Singapore: The number of scam cases here is unlikely to decrease in the next few years.
DAC Yap said the authorities have been tackling the scourge aggressively by adopting a whole-of-government approach and urging stakeholders from the private sector and the community to fight scams with them.
Scams became a crime of concern in 2016, when there were more than 5,300 cases reported. The numbers have increased every year since then. She said: “A good example of collaboration between government and private entities in the fight against scams is the co-location of staff from six major banks at ASCom. This allows for faster tracing of scam proceeds and recovery of victims’ monies.”This arrangement is a highly uncommon one, known to exist only in Singapore and one other law enforcement agency, said DAC Yap.
This partnership has led to the introduction of cooling periods for high-risk transactions and 24/7 call centres at all major retail banks and government services. Assistant Superintendent of Police Lu Rui Jue, an anti-scam investigation officer, said public education and action are key in the fight against scams, and that family members are in the best position to protect their loved ones.
“The scammers are highly sophisticated and are constantly employing a slew of social engineering tactics to brainwash victims,” she said. “We have cases where, despite numerous engagements with the victims, they remain oblivious to the warnings and would rather believe the scammers.”
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