Last week, some Dallas Water Utilities customers received calls and texts saying they needed to make a payment or they would lose service. This is a scam, according to the department.
Last week, some Dallas Water Utilities customers received calls and texts demanding that they make a payment or else lose service. This is a scam, according to the department.
The message will usually tell people to make a payment over the phone or through a text message payment link to avoid disconnection. The department is telling customers not to share their financial information or make a payment to someone calling or texting claiming to be with Dallas Water Utilities. The department advises scam victims to report incidents via email toThe renewed scam calls and texts coincides with Dallas Water Utilities continuing its residential disconnections for nonpayment this month.
In recent months, Dallas Water Utilities has been reaching out to customers with past-due bills in hopes of connecting them with assistance to pay their balance. The department put notices about assistance and establishing a payment plan in customers’ August and September bills.
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