NSTnation The move by SaudiArabia to suspend the issuance of visas for umrah (minor pilgrimage) not only caught travel agencies off-guard but has also seen them incurring huge financial losses. Covid19
This is because pilgrims who cancelled their trip to the holy land have sought refunds from the travel agents.
“It’s not up to us to cancel umrah. The Saudi government has deferred the trips instead of asking us to cancel them.” Ali said the “Fourth Schedule” provision of the Tourism Industry Act 1992 had put travellers and travel agents in a difficult situation. Mahayani Ishak, 58, was dejected over the suspension as she was looking forward to her pilgrimage after paying nearly RM20,000 for the trip.“There were about 100 people in my pilgrimage group. We arrived at the Kuala Lumpur International Airport at 9am on the day of departure.
Muhammad Shafaris Kosim, 25, said he paid around RM5,900 for the umrah package a month before the trip this month.
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