The findings, for 2023, show a fall in satisfaction from 14 the previous year.
Public satisfaction with social care services has dropped to a new low according to a survey, prompting a call for the next government to “take a strong step forward” and make improving it a priority.
People who had used or had contact with social care services in the previous 12 months had higher dissatisfaction compared to those who had not . Simon Bottery, senior fellow in social care at The King’s Fund, said the results are “awful” but “sadly unsurprising”.
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