How to deliver exceptional in-store CX in the era of social distancing Sponsored by SAP
You’ve seen the social distancing measures at a variety of retail stores:
● The hand sanitiser when you enter the store, the stations of it throughout the store, and of course, it’s strategic placement when you leave the store. So, what are our physical stores for anymore, especially if we cannot assure safety or an unbeatable customer experience? It’s a multi-billion dollar question – and one that a few retailers are beginning to answer in their own ways. Here are a few good ideas to :In order for customers to come back to the store, you need to ensure their safety. And keep in mind, their actual safety and their perceived safety may be two very different things.
Furniture retailers need to rethink how their customers can try their beds, sofas and dining chairs without compromising safety and still supporting the customer’s need to try before they buy.
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