Starting Wednesday, when you call 911 in Santa Clara County, your phone call may be referred to what officials are calling 'nurse navigators.'
Starting Wednesday, when you call 911 in parts of Santa Clara County , your phone call may be referred to what officials are calling "nurse navigators." If you call 911 and do not need immediate in-person response, a dispatcher may refer your call to a medical professional "trained to triage callers to the correct services.
Callers would be directly transferred to urgent care, a medical clinic or a telehealth doctor. "We have a national call center and that's where the nurses are staffed. So the other nurse navigation programs across the country utilize the same center. The nurses used in this program are California licensed nurses," said Darryl McClanahan, Regional Director for Global Medical Response.
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