San Francisco's 911 dispatchers are warning city officials about current staffing levels, even after the Department of Emergency Management backed off plans to mobilize dispatchers next month's APEC summit.
SAN FRANCISCO -- 911 call centers across the country are understaffed and struggling to fill vacancies, leading to burnout and delays in answering emergency calls. ALSO READ: Businesses near APEC Summit in San Francisco say security protocols present challengesFor the last 16 years, Burt Wilson has been the calming voice on the other end of the line, helping San Franciscans navigate the worst days of their lives.
ALSO READ: San Francisco locals unsure if city is ready to host APECEarlier this month, tensions between dispatchers and the San Francisco Department of Emergency Management reached a boiling point after the city announced plans to mobilize dispatchers for the first time in 15 years ahead of the Asia Pacific Economic Cooperation summit known as APEC.Mobilizing dispatchers, something that is usually reserved for unforeseen natural disaster, would mean 12-hour shifts, five days a week.
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