Rising monthly utility bills are a big reason SDG&E rates so low in the surveys of residential and business electric and gas customers.
“SDG&E is proud to be the most reliable electric utility in the West 17 years running, a global innovator in wildfire safety and a national leader in clean energy innovations,” said SDG&E spokeswoman Helen Gao in an email. “As part of our efforts to continuously improve service and deliver an exceptional experience to customers, we will take the opportunity to review and learn from the survey results.
Earlier this week, the company warned that due to high commodity prices for natural gas, average customers with gas hookups should expect toSan Diego has the highest average electricity price of metro areas in the 48 contiguous states,. In November, only urban Hawaii posted a higher per kilowatt-hour price than San Diego’s figure of 41 cents per kilowatt-hour.
The online surveys measured overall satisfaction in six factors — safety and reliability, billing and payment, corporate citizenship, price, communications and customer contact. The rankings were divided in four geographic regions and two segments within in each region — large and midsize .
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