Samsung is warning customers who own the latest Galaxy S10 and Galaxy Note 10 phones to remove their screen protectors until the company releases a software update.
A British woman recently discovered that her husband could unlock her Samsung phone when he placed his thumb on the fingerprint reader, which was enclosed in a cheap case, according to multiple reports. A different person posted a video of a similar incident on Twitter. Samsung is responding to the incident with a bug fix, and it is telling customers not to use"certain silicone screen protecting cases.
The issue affects all models of Samsung's new S10 and Note 10 phones, which can scan people's fingers through the phones' screens. The phones have ultrasonic fingerprint scanners, which use soundwaves to create a 3D map of a person's fingerprint, according to Samsung's website. Read MoreSamsung has warned that some screen protectors might make the sensor"malfunction.
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