Jason Andersen is vice president and principal analyst at Moor Insights & Strategy, covering application development platforms, technologies and services.
Agentforce is Salesforce ’s new application platform that leverages AI to improve worker productivity and unlock new business opportunities. And at its recent Dreamforce event, Salesforce did what I thought was a great job grabbing first-mover status in the emerging AI agent space. It is indeed early times, and agents represent a new class of composite applications. So, although they have a great deal of potential, success with agents will also hinge on good governance and IT practices.
What makes Agentforce especially interesting is how it has connected the various components of an AI app through a no-code Agent Builder. This helps a no-code developer assemble and configure an agent based upon numerous templates, workflows and APIs . I’d like to see and hear more from Salesforce about testing, observability and governance. While I did tune into a few sessions on these topics, I left them all wanting more. This could become a major barrier in going from sandboxes to production.
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