The government should compensate the thousands of passengers whose flights were grounded on January 1 and 2 due to an outage of the country's air traffic management system, House ways and means panel chairperson Joey Salceda of Albay said Monday.
“I am asking my friend Secretary [Jaime] Bautista to look into how the CAAP can compensate passengers hassled by these delays. Passengers pay a terminal fee, and airlines pay fees to the CAAP. They failed both sectors, in this case. And there's real financial damage to both passengers and airlines as a result of this failure,” Salceda said.the air traffic management system power issue
He cited the Joint Administrative Order No. 1 s. 2012 of the Transportation and Trade departments, which states that “in case the air carrier cancels the flight because of force majeure, safety and/or security reasons, as certified by the CAAPs, a passenger shall have the right to be reimbursed for the full value of the fare.”
“[And] so, the least the CAAP can do is certify this event as a safety reason for cancellation, so that the reimbursement mechanism can be set into motion. It’s the least that the DOTr [The Department of Transportation] and the CAAP can do at this point,” Salceda added. “This system-wide issue, which is bad enough as it is and terrible considering the rush to get back to work after the holidays, should never happen again. I don’t think JAO 1 took it into account, either,” Salceda said.
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