Punters arrived in plenty of time to catch their flights but staff shortages and IT issues caused chaos
Holidaymakers were hit with travel chaos at East Midlands Airport this month after IT problems and staff shortages led to passengers missing flights. Almost 100 people were left at the departure gates and told they were "too late to board".
Further issues with IT meant that departure gate listings were incorrect on the screens inside the terminal, so some passengers whe believed they had plenty of time to sapre, should have been heading for their gate. Said gates were not kept open, with the airline claiming it closes boarding gates to ensure an on-time departure.
She said: "We found out that there were four flights due to leave around the same time, but there were only two desks open. Even when we got to check in there were still lots of people behind us." Flight information on the screens had told passengers of her flight to relax before an impromptu message from a member of staff told her she would "have to run".
She said: "The Swissport staff at check-in kept saying Ryanair was aware of the delays and said not to worry. There were no announcements or anything like that but we later found out that the IT systems were down and the display boards were wrong anyway. Nicola Powell, who missed the flight to Tenerife said: "I'm at a dead-end with my insurance company because, to them, it could be that I just missed it. Nobody is taking any responsibility for the issues, they're all passing the buck. There were lots of young families waiting to go on holiday - people were crying."
A spokesperson for Swissport said: "We’re sorry to hear about passengers who were not able to board their flights. Due to staff illness, our team encountered some delays during the check-in process but prioritised people by order of departure time as much as possible.
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