The use of robotic process automation (RPA) in government is growing 📈 but success isn't assured. Discover 3 strategies from Gartner_IT that can help CIOs properly gauge and deliver on the promise: GartnerSYM CIO DigitalTransformation
Many government CIOs over- or underestimate the potential of robotic process automation . These strategies improve the chances of success.The hype around robotic process automation can result in government CIOs understating its potential or overpromising its benefits.
The popularity and use of robotic process automation is expanding across governments around the world. Used more and more to perform mundane manual tasks, remove keying errors and reduce processing times, RPA ultimately frees up staff to focus on activities of higher value.initiatives launched or underway, and RPA is a critical part of the modernization journey. You can help smooth the way by preemptively addressing potential blind spots in strategy.
While RPA may look at first like a quick fix for an underlying problem, core legacy risks and technical debt remain. To better address this issue, take a structured approach, treating RPA as part of a larger suite of tools that augment or automate processes. Make clear whether RPA is being used as a productivity tool or an interim step on a longer modernization initiative — which also helps to manage stakeholders’ expectations.
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