An investigation has been launched by the watchdog Ofcom
Royal Mail also missed a second key target, delivering only 90.7% of second class mail within three days, when it should deliver 98.5%.
The watchdog regulator states the investigation will find out whether missed targets were due to Royal Mail's own fault or if the company was affected by “exceptional events.” The statement from Ofcom said: “In deciding whether the company is in breach of its obligations, we will consider if there were any exceptional events – beyond the company’s control – that may have explained why it missed its targets.”
Royal Mail's chief operating officer Grant McPherson apologised to customers who were affected by the missed targets, but added the past year had been"one of the most challenging in [Royal Mail's] history".
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