Royal Mail has failed to meet delivery targets for years and has previously been issued a £1.5m fine.
Royal Mail is again being investigated by the communications regulator over its missed delivery targets.
Ofcom announced the inquiry after Royal Mail said on Monday it did not meet its 2022 to 2023 quality of service targets. The targets require Royal Mail to deliver 93% of first-class mail within one working day of collection; deliver 98.5% of second-class mail in three working days of collection; and complete 99.9% of delivery routes on each day that a delivery is required.
But the former state-owned monopoly said only 73.7% of first-class mail arrived within one working day; 90.7% of second-class post arrived within three working days; and just 89.35% of delivery routes were completed for each day a delivery was required. As part of the investigation, Ofcom will examine if there were any reasonable grounds or exceptional events, beyond the company's control, for it to have failed to meet its universal service obligation.Industrial action will likely be raised by the company as an explanation.
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