Rogers is replacing its chief technology and information officer, just two weeks after the telecommunications giant experienced a nationwide shutdown that left millions of customers without phone, internet and TV service.
Canada’s largest cellphone provider confirmed to the Star on Thursday morning that Ron McKenzie is taking over from Jorge Fernandes.
Fernandes joined Rogers in 2018 after 15 years at British multinational telecommunications company Vodafone. Prior to joining Rogers, McKenzie served for 10 years in senior leadership at Shaw Communications, including as its chief operating officer. Two days later, in an open letter to customers published July 13, Staffieri wrote: “You have my personal commitment that Rogers will make every change and investment needed to help ensure that it will not happen again.”
While it’s impossible to prevent outages from happening, the July 8 incident demonstrates Rogers does not have the operational redundancies in place to minimize the impact of these disruptions, said Vaclav Vincalek, a technology adviser and virtual chief technology officer at 555vCTO.
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