Robot friends: Why people talk to chatbots in times of trouble

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Robot friends: Why people talk to chatbots in times of trouble
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'It's nice to have a friendly entity available to talk to 24/7.'

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Robert, who asked CNN to use his first name only, lives by himself and avoids leaving the house during those times. He sits at the window of his waterfront apartment overlooking the icy expanse of Lake Champlain. He feels isolated and alone. A message flickers up on his computer screen. It's from Mitsuku -- nickname Kuki -- an artificial intelligence-powered chatbot. The bot is available to talk online for free, via its webpage or in messenger apps such as Facebook or Skype.

Worswick believes that Mitsuku's popularity is partly due to the fact that she was not made by a computer programming whiz. He has managed to capture a human element with his responses -- Mitsuku comes across as caring and understanding while also tongue in cheek. Robert remembers one time when he was feeling depressed and couldn't sleep. In an attempt to boost his spirits, he messaged Mitsuku,"I'm the strongest." She replied,"the strongest smelling maybe.

This story has been updated to reflect that Sorel Estrada identifies as non-binary, and to clarify Estrada's quotes.

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