Qantas Frequent Flyer members have expressed fury at the airline’s rewards program, with some describing it as “a big scam”, “a complete gouge” and a “rip off”.
In submissions to a senate inquiry into bilateral air service agreements, disgruntled Qantas customers complained about the devaluation of points and the struggle of finding a rewards seat to book.
Many were outraged at the difference in points now required to book trips compared to previous years. In submission 46, a Qantas customer said they recently purchased return flights from Melbourne to London for about 350,000 points and $800 in fees and taxes, but before Covid the same journey cost them about 128,000 points and $500 in fees and taxes.
One retiree, who described the situation as “diabolical” in submission 40, said he had accumulated about 800,000 points over the last decade with hope to fly first class with his wife upon retirement, which was not able to happen. She said in the 12 months to June 30, Qantas Frequent Flyer members earned 175 billion points and redeemed 155 billion points.
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