Vice President & Principal Analyst, Modern Work, Melody Brue, dives into RingCentral's announcements at Enterprise Connect and how it fits into the 'future of work.'
A Sense-able AI product rollout
RingSense for Sales is currently in beta, and the company has targeted this phase to existing customers with a tight feedback loop. However, it is also open to any standalone or enterprise users with no minimum signups. The company has said that it will be in GA within a few months and launch with a simple two-click integration.RingCentral pushes PTT to new heights and levels of collaboration
As for RingSense for Sales, I think that recording and analyzing sales calls will be a socialization challenge for some entering the era of an AI-boosted salesforce, employees will likely have a comfort curve as they adjust to the understanding that insights do not equal surveillance. Depending on the settings chosen by system admins, RingSense for Sales can be turned off by the user when they want to have a private conversation.
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