A legally blind Dallas man was left stranded when multiple rideshares refused to pick up the man and his service dog after a trip to the vet.
man was left stranded when multiple rideshares refused to pick up the man and his service dog after a trip to the vet."Actually Lyft picked me up here at the house and carried me over to the Metro Paws Animal Clinic on Fort Worth Avenue with my dog," said Bernard Purtee."The Lyft showed up, saw the dog, and took off," he said."I said, ‘this is my service animal’, and I'm walking towards the car, and she peels out.
Purtee was still waiting for a ride three hours after his appointment, so his vet volunteered to give him a ride. "I just couldn't live with myself knowing I had a customer out here who was visually-impaired with his dog," said Dr. Ivan Alvarez. "How much longer was he going to be out here for? Or if he was ever going to get a ride at all. I said ‘hop into my car, I don’t mind at all.'"
Christopher McGreal of Disability Rights Texas says despite the Americans with Disabilities Act people with service animals not being picked up still happens.He says companies need to do a better job of making sure drivers know that federal law protecting people with disabilities includes rideshares.
"The responsibilities and requirements under the Americans with Disabilities Act because public transportation for persons with disabilities is a very highly-regulated field," said McGreal."We contacted the driver and have educated them on Lyft's service animal policy. If the driver in question violates Lyft's service animal policy again, they will be permanently deactivated.
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