There has been an increase in callers not getting through to the Boston Police Department when they call 911, according to a report from Mission Critical Partners.
A new report auditing Boston's 911 system outlines several concerning issues, including an increase in callers not getting through to police.
The report paints a picture of a difficult few years for the department's dispatch system, with a direct impact on the community. "I was surprised at some of the morale, the amount of forced overtime, and it looks like there's a lot of people dedicating a lot of time, but they have very little work life balance," Massachusetts Sen. Lydia Edwards said of the findings.
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