Return of e-bike rebate program hit a wall on Monday.
July 11 was supposed to be a special day in Denver, when residents could again apply for a. The first round of the program had been such a success that the application process had gone on hiatus for two months; it reopened on July 11, with up to 2,000 rebates available.
"I started at eight. I entered my email and waited for the confirmation code. And waited. When I got the email and clicked on the link, the code was invalid. I repeated this process all morning with the same results. I never got past the email verification," says Leland Baker, a 59-year-old who lives in southwest Denver.Denver Office of Climate Action, Sustainability and Resiliency"Due to a high volume of interest...many users were stuck in the email verification process.
"Our rebate administrator will be reaching out to those users to complete the application process. If you have any outstanding questions or concerns, please contactRebate applications take about ten business days to process; once approved, applicants will have sixty days to redeem their vouchers. Someone can qualify for a lower-income rebate if they're enrolled in some type of welfare assistance or have a household income below 80 percent of the area median income .
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