'Rental Navigators' Have Provided Vital Help to Dallas Residents Facing Eviction During the Pandemic

The City of Dallas and the United Way have mobilized a group of 'navigators' to help renters avoid catastrophe.

one recent report

Another Emergency Rental Assistance program was established in early 2022, but many Texas residents outside of Dallas missed out on receiving financial help when it was available the first time. For several years now, United Way has used healthcare navigators to assist uninsured residents to enroll in health insurance. Now, there are navigators helping vulnerable renters overcome any number of barriers that might stand in the way of a successful application.

Perhaps most dramatically, United Way “rental navigators” often post up in the hallways of eviction courts. Shearer says that it’s yet another way they can help make a complex issue a bit simpler for the renter in the moment they need it most.

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