With the festive season approaching, fraudsters and scammers often use this time to crawl out of the woodwork, threatening to turn festive cheer into frustration.
“While these sales have become a common way to mark the beginning of the commercial side of the festive season, it is important to remember that fraudsters are very active at this time of the year,” says Manie van Schalkwyk, CEO of the Southern African Fraud Prevention Service .
He added particular attention needs to be given to online payments, as these can become low-hanging fruits for fraudsters. PayFast reported online transactions over the Black Friday period last year increased by 34% and the average basket price was R1 208 per transaction.“A growing trend is a practice whereby a company that offers products and services at a discounted rate demands partial or full payment in advance and not delivering the actual product,” said Van Schalkwyk.
The internet has provided consumers with a voice to highlight their frustrations with a company and indicate that there may be problems when dealing with them.It is common practice with some companies where you should only pay a deposit once you are confident that you are dealing with a legitimate company.
Should fraudulent business practices take place, consumers can escalate complaints through the CGSO if the business is not offering a quick resolution.
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