New regulations will require carriers to either refund passengers or rebook them, at the traveller\u0027s choice, if a flight is cancelled or delayed by three hours…
The regulations will require airlines to offer a rebooking or refund within 30 days if they cannot provide a new reservation within 48 hours of a flight cancellation or three-hour-plus delay.Article content
“There’s an incentive here for the carriers to declare mechanical problems. As a passenger, it’s very hard for you to ever verify that,” Jack said. He said mandating a refund or a rebooking only if the airline cannot secure another seat on a plane that leaves within two days of the original departure time fails to serve traveller needs in situations ranging from weekend visits to short work trips.
The European Union requires airlines to provide a plane seat within five hours of the initial departure — not 48 — or a refund must be offered. “ may be required to provide multiple refunds at once due to weather-related disruptions,” the agency states in its analysis of the regulations’ impact.
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